Have a question about Margaritaville Island Reserve Cap Cana? Take a look at our most frequently asked questions and find the answers you need.
FACILITIES AND SERVICES
WHATS IS HAMMOCK AND WAVE?
At Margaritaville Island Reserve Cap Cana, you can now choose your ideal escape with two new dedicated resorts: Hammock and Wave. The Hammock side of the property is adults-only, with a dedicated pool, restaurant, and bar, plus plenty of room to elevate every moment of your escape. The Wave side of the property delivers the perfect getaway for adults and families, with family-friendly activities, experiences, and services — all paired with the award-winning Island Reserve Inclusive experience our properties are known for. No matter what kind of vacation you’re dreaming of, Margaritaville Island Reserve Cap Cana has something for everyone.
WHAT IS JOE MERCHANT’S AND HOW DOES IT WORK?
- A first-of-its-kind offering, Joe Merchant’s Coffee & Provisions allows guests to customize their in-room bars with their favorite foods and drinks.
- Browse traditional minibar offerings as well as premium beverages, snacks, and charcuterie items.
- To shop, you’ll use points (included in your stay) that are loaded onto your wristband/room key upon check-in.
- Guests will receive points based on room category and the number of nights booked. Points are redeemable at Joe Merchant’s Coffee & Provisions. (Travelers Club members will receive 20% more points than non-members.)
- Guests can choose whether they want their children to have access to points.
- The Coffee Shop includes complimentary premium coffees, sandwiches, pastries, a yogurt bar, and ice cream.
- Guests can opt to have provisions delivered to their rooms upon request (for a service charge of $10 USD).
- Points are only redeemable at Joe Merchant’s and expire if not used during the stay.
DOES MARGARITAVILLE ISLAND RESERVE CAP CANA OFFER PARKING?
On-property parking is available and complimentary for resort guests.
WHAT ATTRACTIONS ARE NEARBY?
Punta Espada Golf Course, Eco Park, Cap Cana Marina, Horseback riding, and more.
DOES THE RESORT OFFER TRANSPORTATION TO AND FROM THE AIRPORT?
The resort does offer pick-up and drop-off services at Punta Cana Airport. Please see our concierge for scheduling and pricing.
ARE THERE CONNECTING ROOMS?
Yes, in limited quantities and available upon request.
Resort Policies & Info
WHAT IS MARGARITAVILLE ISLAND RESERVE?
Margaritaville Island Reserve by Karisma will be Margaritaville’s first group of all-inclusive resorts, which will be some of the largest and most luxurious beachfront properties in its growing hospitality portfolio. The new resort concept combines Karisma’s renowned service and incredible food and beverage program with Margaritaville’s authentic sense of escapism, signature food and beverage concepts, and iconic design elements.
- Margaritaville Island Reserve has all the indulgent amenities of a luxurious, all-inclusive hotel coupled with laid-back beach vibes, making it the perfect place for people who value exceptional quality and excellent service without any pretense.
- Margaritaville Island Reserve Cap Cana will be the first-ever all-inclusive Margaritaville resort opening in the Dominican Republic in fall of 2021.
- Additional locations include our resorts in Mexico: Margaritaville Island Reserve Riviera Cancun (open) and Margaritaville Island Reserve Riviera Maya (2021).
WHAT IS THE DIFFERENCE BETWEEN EXISTING MARGARITAVILLE RESORTS AND MARGARITAVILLE ISLAND RESERVE?
- Margaritaville Island Reserve by Karisma will be Margaritaville’s first group of all-inclusive resorts, some of the most luxurious beachfront destinations where everything is included.
- Margaritaville Resorts are European Plan-based products whereas Margaritaville Island Reserve is ‘Island Reserve Inclusive’ (all-inclusive), combining Karisma’s renowned service and award-winning food and beverage with Margaritaville’s authentic sense of escapism, signature food and beverage concepts, and iconic design elements.
WHAT TIME IS CHECK-IN AT THE RESORT? IS EARLY CHECK-IN POSSIBLE?
Check-in at the resort is at 3 p.m. We also offer contactless check-in and check-out options.
WHAT TIME IS CHECKOUT AT THE RESORT? IS LATE CHECKOUT POSSIBLE?
Check-out at the resort is at 12 p.m. We also offer contactless check-in and check-out options.
IS THERE AN AGE MINIMUM FOR CHECK-IN?
The minimum age for check-in at the resort is 18.
WHAT IS THE RESORT’S CANCELLATION POLICY?
- When rescheduling travel dates:
- New travel dates are subject to availability and black-out dates may apply.
- Clients have the option to switch to another Karisma property within the same brand.
- Clients may change travel dates or cancel, without penalty, up to 24-hours prior to arrival.
When rescheduling travel dates:
- New travel dates are subject to availability and black-out dates may apply.
- Clients have the option to switch to another Karisma property within the same brand.
- Prevailing rates will apply for new travel dates.
IS MARGARITAVILLE ISLAND RESERVE CAP CANA PET-FRIENDLY? WHAT FACILITIES AND SERVICES ARE AVAILABLE FOR PETS?
Unfortunately, pets are not allowed.
IS SMOKING ALLOWED AT THE RESORT?
Margaritaville Island Reserve Cap Cana is a smoke-free property.
HOW MANY POOLS DOES THE RESORT HAVE?
The resort has two pools and a spa.
HOW MANY RESTAURANTS AND DINING OPTIONS DOES MARGARITAVILLE ISLAND RESERVE CAP CANA HAVE?
Margaritaville Island Reserve Riviera Cap Cana offers several diverse dining options including five restaurants and five specialty bars.
DO YOU OFFER FREE WIFI AT THE RESORT?
Yes, free WiFi is available in all guest rooms and throughout the resort.
IS THERE A GYM AT THE RESORT?
Yes, there is an on-site fitness center at the resort.
DO YOU CHARGE A RESORT FEE?
- Margaritaville Island Reserve Cap Cana by Karisma is an Island Reserve Inclusive (all-inclusive) property and as such there are no resort fees.
- For more information, click here
ARE CHILDREN WELCOME AT MARGARITAVILLE ISLAND RESERVE CAP CANA? WHAT FACILITIES AND SERVICES ARE AVAILABLE FOR CHILDREN?
Children of all ages are always welcome at the resort. We offer Parakeets Kids’ Club with complimentary, supervised daily programming for children aged 4-12 from 9 a.m. to 5 p.m. and from 7:30 p.m. to 9 p.m.
COVID-19
WHAT EXTRA PROCEDURES DOES MARGARITAVILLE ISLAND RESERVE CAP CANA HAVE IN PLACE TO MITIGATE THE RISK OF CORONAVIRUS?
A vacation should be a respite from the rest of the world. That’s why we have introduced our Peace of Mind™ initiative — our promise to our guests that all areas of the property are cleaned and made safe to the highest standards. We take your health and welfare very seriously and have partnered with leading health and wellness organizations to elevate our cleaning protocols so our guests can enjoy total peace of mind during every stay.
